06Private help, organized from hello to close
Support Tickets
Create ticket panels that open private support channels, route categories to the right staff, track claim and close states, and preserve transcripts.
Add Mochi to Discord
TICKET PANEL
A clear front door for every request.
Give members a polished place to ask for help. One click creates their private ticket and points them straight to the new channel.
Add Mochi to Discord
MochiAPP
Our staff are ready when you are. Open a private ticket and tell us what you need—billing, account help, bug reports, or anything in between.
MochiAPP
Successfully created ticket # ticket-1 Only you can see this
INSIDE THE TICKET
From first reply to resolved.
Members get a focused support channel while staff get the controls they need to take ownership, close with context, reopen, or clean up.
Add Mochi to Discord#ticket-001
Private support channelMochiAPP
@Member has created a ticket! We'll be with you shortly!
MAKE IT YOURS